Floating Counselling Community provides counselling and emotional wellbeing support, while Beautifully Unapologetic volunteers their staff to deliver free housing advice, form-filling assistance, and practical support — all in one place, for residents who need it most.
Beautifully Unapologetic
Free advice on housing applications, council processes, and your rights as a tenant or applicant.
Beautifully Unapologetic
Register at a hub session and get support completing PIP, Universal Credit, and housing forms online.
Floating Counselling Community
Professional counselling and emotional wellbeing support delivered by qualified practitioners.
Beautifully Unapologetic Support generously volunteers their staff time — bringing expert housing advisors and welfare specialists to help residents navigate complex systems. This is a free service made possible entirely through their goodwill and dedication to our community.
What Beautifully Unapologetic Support Offers
The services below are delivered by Beautifully Unapologetic Support, whose staff volunteer their time free of charge to help our community. Counselling is provided separately by Floating Counselling Community.
Beautifully Unapologetic volunteers help residents understand housing options, rights, and the council housing process — from social housing applications to private rentals.
Beautifully Unapologetic staff can register you and get your form started during a hub session. Due to the 2-hour time slot, hub sessions are used to get you registered and begin your application — all form filling support (PIP, Universal Credit, Housing Benefit etc.) is completed online only and cannot be fully completed in one hub visit.
Beautifully Unapologetic volunteers guide you through your entitlements, help complete benefit reviews, and support you in appealing decisions so you access what you deserve.
Floating Counselling Community provides a compassionate space for residents through counselling, art therapy, and health and wellbeing sessions — delivered by qualified psychotherapists and trauma-informed practitioners.
Beautifully Unapologetic volunteers connect residents with the right organisations — housing charities, food banks, legal advice, mental health services, and local community groups.
Beautifully Unapologetic staff help you understand official letters from the council, DWP, and housing providers — and help you draft responses, appeals, and requests for review.
Understanding Our Support
To make the most of our volunteer support, it's important to understand where we can help and what you'll need to manage yourself.
Our Key Partner
Beautifully Unapologetic Support is an incredible organisation that volunteers their staff time and professional expertise to serve our community — completely free of charge. Their experienced housing advisors and welfare specialists choose to give their knowledge to help residents who need it most. This is an act of genuine generosity and community spirit.
Please treat every Beautifully Unapologetic Support volunteer with patience and respect. They are here because they care — and their capacity, while generous, is limited. We ask that residents use this support only for what they genuinely need help with.
✉ Email Beautifully Unapologetic Support →Important to Know
To manage expectations clearly, please understand that Floating Community Hub and Beautifully Unapologetic Support are not the following:
We do not have houses, flats, or rooms to allocate. We cannot guarantee housing placements, benefit awards, or council decisions. Our role is to guide, support, and empower — the final decisions always rest with the relevant authorities. Misrepresenting your circumstances to obtain support may result in assistance being withdrawn.
Urgent Support
If you are homeless or at risk of becoming homeless, please take these steps immediately — do not wait.
Ask to make a homelessness application. You have a legal right to be assessed under the Housing Act. Do not delay — the sooner you contact them, the more options may be available to you.
Do this first — todaySearch Rightmove, Zoopla, SpareRoom, and local letting agents. Do not rely solely on social housing — the waiting list can be very long. Private renting may be quicker.
Collect your passport, birth certificate, proof of address, bank statements, and any letters related to your housing situation. You'll need these for any application.
If you have children, a disability, a health condition, or are fleeing domestic violence — tell the council. This may affect your priority and the level of support you are entitled to.
Reach out to Floating Community Hub or Beautifully Unapologetic Support if you need assistance completing paperwork, understanding your options, or preparing your supporting documents.
We're here to help with thisWhole-Person Support
Housing difficulties affect every part of life. That's why Floating Counselling Community goes beyond paperwork — we support your whole wellbeing.
Our Philosophy
We are a holistic organisation rooted in the principles of Abraham Maslow's Hierarchy of Needs. We believe that before someone can thrive, their fundamental needs — safety, shelter, food, belonging, and wellbeing — must first be met.
Everything we do — from housing advice and form filling to counselling, art therapy, and food support — is designed to meet people where they are and help them move towards their full potential.
We run a free food bank every Thursday at Woodside Memorial Park, Greater London SE25. Open to all residents in need — no referral required. Come along and we'll make sure you leave with essentials.
Floating Counselling Community's counselling, art therapy, and health and wellbeing sessions are available to book through Eventbrite. Find upcoming dates and register your place below.
🎟️ Register on Eventbrite →1-to-1 counselling with qualified, trauma-informed practitioners. Register on Eventbrite
Creative art therapy sessions to support emotional expression and healing. Register on Eventbrite
Group and individual health and wellbeing sessions for mind, body, and community. Register on Eventbrite
Free food bank every Thursday at Woodside Memorial Park, SE25. No referral needed.
Guidance for families navigating housing difficulty, school appeals, and family services.
Connecting residents with community groups, social activities, and local networks to reduce isolation.
Join Us
Like Beautifully Unapologetic Support, you can make a real difference by volunteering your time and skills to support residents who need it most. Volunteer applications are managed by Floating Counselling Community.
Help residents with food, clothing, forms, signposting, events and welcoming hub sessions.
Offer mentoring, admin, creative workshops, fundraising, transport, digital support or professional expertise.
Help residents navigate online portals, apply for housing online, and access digital services confidently.
Get in Touch
Reach out to Floating Counselling Community or Beautifully Unapologetic Support. We'll listen, guide, and support you.
Useful Organisations
We are not affiliated with or partnered with the organisations below — but they are well-established charities that can provide specialist housing and welfare support. We encourage residents to contact them directly if needed.
The national charity for people experiencing homelessness. Provides direct support, housing advice, and advocacy — including one-to-one casework.
Visit website →Housing and homelessness charity offering free advice, legal support, and campaigns for better housing rights. Helpline available 7 days a week.
Visit website →Free, confidential advice on housing, benefits, debt, employment, and legal issues. Available online, by phone, and in person nationwide.
Visit website →Helps people in financial hardship access welfare benefits, charitable grants, and support services through their free benefits calculator and grants search.
Visit website →A social housing provider offering affordable rented and shared ownership homes. You can apply directly or through your local council's housing register.
Visit website →